Technical Support...

Support You Can Count On
In these sections we have compiled many tools to help you as you build your web presence. outlined some of the most common questions and answers to utilizing your Scout Web Services account. Please check this section prior to submitting a Trouble Ticket. Most tickets are answered within a few hours.


Knowledge Base
We have compiled a complete list of common technical questions and solutions to issues you may be having. We would encourage you to look at this knowledge base for the answer to your questions. Click Here.

Flash Tutorials
Why read when you can watch? We've developed a large series of tutorials with Flash technology that will allow you to watch some of the most common control panel functions in action. These tutorials show you step by step in an actual control panel how to change your setting or add resources. Click Here.


Control Panel Instructions
Within these pages are a complete instruction manual for using the control panel. Everything from setting up email addresses to adding a subdomain is detailed for you. Click Here.


SiteStudio Instructions
These pages include the complete documentation of how to setup and utilize the various built-in functions of our SiteStudio site building software. Learn how to add the various types of pages, change themes, change settings, customize your own pages and much more. Click Here.


Presales Frequently Asked Questions
We've compiled a list of some of the most common questions people have prior to signing up with our service. Click Here.


Need More Help?
If you do not find the answer here, please submit a Trouble Ticket through your control panel. As much detail as possible will help us to assist you in defining and correcting the issue. We prefer you do this rather than sending us an email because it allows us to track the issues and solutions.

Please understand, we can only address those issues that involve the services we offer. We cannot assist you in code building or in application issues with programs such as FrontPage, Dreamweaver, Third Party Scripts, etc.

We currently do not offer phone support. One of the ways we are able to keep our costs down and our network up-to-date is by investing in technology rather than the resources needed to offer support via the telephone. If you'd like you can instant message us utilizing Windows Messenger or MSN Messenger. If we're online, we'd be happy to help you.

Instant Message Support
support (at) scoutwebservices.com
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